We are seeking a highly skilled and motivated Field Service Engineer to provide exceptional technical support, installation, maintenance, and repair services for our state-of-the-art laser cutting systems. The ideal candidate will be a problem-solver with a strong electro-mechanical background and a passion for customer satisfaction. This role involves extensive travel to customer sites.

 

- Major Responsibilities：

• Installation & Commissioning: Perform on-site installation, setup, calibration, and commissioning of new laser cutting machines.


• Preventive & Corrective Maintenance: Conduct routine preventive maintenance (PM) to ensure optimal machine performance and minimize downtime. Diagnose and troubleshoot complex mechanical, electrical, and software issues to perform effective repairs.


• Technical Support: Provide remote and on-site technical support to customers, resolving issues promptly and efficiently. Offer expert guidance to customers on machine operation and basic maintenance.


• Training: Train end-users and customer maintenance personnel on the safe operation, daily maintenance, and basic troubleshooting of the equipment.


• Documentation: Prepare and submit detailed service reports, field service reports, and parts usage records in a timely manner. Document technical problems and solutions for knowledge sharing.


• Customer Relationship Management: Build and maintain strong, positive relationships with customers, acting as a trusted technical advisor and representing the company professionally.


• Continuous Improvement: Provide valuable feedback from the field to the engineering and product management teams to contribute to product improvement and development.


• Parts Management: Manage on-hand spare parts inventory and coordinate with the logistics team to order necessary parts.

- Position Requirements

• Associate’s or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field. Equivalent hands-on experience will be considered.


• Proven experience (3+ years preferred) as a Field Service Engineer, preferably in the laser cutting, CNC machinery, or capital equipment industry.


• Strong understanding of electro-mechanical systems, CNC controls, servo drives, and high-voltage power supplies.


• Hands-on experience with CO2 and/or Fiber laser technology is a significant advantage.


• Proficiency in reading electrical schematics and mechanical drawings.


• Excellent troubleshooting and problem-solving skills, with a methodical approach.


• Strong customer service, communication, and interpersonal skills.


• Ability to work independently, manage multiple priorities, and perform under pressure.


• Willingness to travel extensively (up to 75% or more), domestically， often on short notice.


• Valid driver's license.

 

我们正在招聘一位高技能且积极主动的现场服务工程师（Field Service Engineer），为我们的最先进激光切割系统提供出色的技术支持、安装、维护和修理服务。理想人选应具备电机电一体化背景，善于解决问题，并热衷于客户满意度。本职位需要大量出差到客户现场。

 

-  主要职责：

1.安装与调试：在客户现场进行新激光切割机的安装、设置、校准与调试。

2.预防性与修正性维护：执行例行的预防性维护，以确保机器性能最佳并将停机时间降至最低。诊断并排除复杂的机械、电气及软件问题，进行有效维修。

3.技术支持：通过远程和现场方式为客户提供技术支持，迅速高效地解决问题。对客户提供机器操作与基础维护方面的专业指导。

4.培训：对最终用户及客户的维修人员进行设备安全操作、日常维护与基本故障排除方面的培训。

5.文档撰写：及时准备并提交详细的服务报告、现场服务报告以及配件使用记录。纪录技术问题及解决方案以便知识共享。

6.客户关系管理：与客户建立并保持稳固、积极的关系，作为值得信赖的技术顾问代表公司，在客户心中树立专业形象。

7.持续改进：将现场获得的反馈提供给工程与产品管理团队，以促成产品改进与发展。

8.配件管理：管理手头备用零件库存，并与物流团队协调订购所需零件。

 

-任职要求

1.拥有电气工程、机械工程、机电一体化或相关技术领域的大专或学士学位；具有等效实操经验者亦可考虑。

2.有在现场服务工程师职位上的实际经验（优选3年以上），最好是在激光切割、数控机械或大件设备行业。

3.对电机电系统、CNC 控制、伺服驱动、高压电源有扎实理解。

4.在和光纤激光技术方面有动手经验者尤佳。

5.熟练阅读电气原理图与机械图纸。

6.出色的问题诊断与解决能力，做事方法条理清晰。

7.强烈的客户服务意识、优秀的沟通与人际交往能力。

8.能够独立工作，管理多项优先事项并在压力下工作。

9.愿意频繁出差（国内外），出差比例可能达到或超过 75%，且经常需在短时间内安排行程。

10.拥有有效驾驶执照与护照。