Your mission：

As a Service Engineer Ukraine, you will be responsible for Level 2 service, supporting the local Level 1 technical support and hotline team to solve escalations. You are also in charge of training the L1 team and monitoring their performance. A typical day of a Service Engineer at GoodWe Europe also includes direct interactions with our key distribution or EPC partners (e.g. in training activities), and interfacing to the service and R&D teams at headquarters.

 

This position rewards with a deep technical involvement and a high exposure to several internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). You will play a key role in positioning GoodWe as a Tier 1 service provider in Ukraine.

 

Your main responsibilities：

• Supporting and managing GoodWe’s after-sales activities in Ukraine.


• Training and supervising the resources of Level 1 support team.


• Constantly monitoring and analyzing service KPIs including customer satisfaction.


• Providing direct technical support to key distributors and EPCs, including remote and on-site training, commissioning, and troubleshooting support.


• Holding customer installation and service trainings, face-to-face and online.


• Proactively improving service processes and tools of GoodWe to increase customer satisfaction and service efficiency.

 

Your Profile：

• A technical background such a bachelor’s or professional electrician degree in electrical engineering, communication technology or similar.


• A passionate and tech enthusiast with a desire to support the exciting growth pace of GoodWe Europe.


• Passion for solving technical challenges.


• Minimum of 3 years work experience in technical support in a technical environment.


• Enjoying cross-border and international cooperation with other departments and customers.


• Result-oriented and structured way of working with high service orientation.


• Full professional fluency in both Ukrainian and English.


• Exposure to solar, PV, inverter, energy storage, or utility industry is a plus.


• Proven skills in managing after-sales service are a plus.

 

What we offer：

• Unique opportunity to join a truly diverse, international, ambitious and rapidly growing GoodWe European based team.


• Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.