In charge of the full spectrum of the HR, Payroll & Administration
Managed office operations, office supplies, procedures and facilities
management functions
Managed office operation expenses and handled payment processes
Maintained petty cash and budget forecast in terms of office
operation cost
Handled company expense policy and staff expense claims
Built and managed office handbooks, office policies, company
internal processes and SOPs
Handled full cycle of talent acquisition process including screening candidates, interview arrangement, offer proposal, offers issuance, drafting employment contract, liaising with candidates, etc
Handled orientation, onboarding and offboarding arrangement
Built and managed employee performance review processes
Organized and planned staff engagement activities, like company anniversary party, company trip, office experience activities, etc
Prepared artworks for staff engagement activities by using Canva
Organized travel by booking flights, accommodations and reservations needs as required
Managed inventory management of office assets and IT assets
Managed SG office and team members remotely
Managed contracts and price negotiations with office vendors, service providers and office lease
Handled office space planning, new office setup, office renovation and office moving
Achievements
Built and managed employee handbook, HR policy, expense claim
policy, business trip policy, onboarding & offboarding SOP, new
joiner orientation deck, COVID-19 action plan and work
management system SOP from scratch
Built and managed processes of employee expense claim, employee
performance review, recruitment, onboarding, new joiner
orientation, offboarding, office expenses tracking, office asset
inventory tracking
PIC of new office setup, renovation and office moving for MY office

Organized office operations, office supplies and procedures
Managed office operation expenses and handled payment process
Maintained petty cash and budget forecast in terms of office
operation cost
Handled company expense policy and staff expense claims
Drafted office handbooks, office policies and SOPs
Handled talent acquisition process for customer service department
hiring including screening candidates and interview arrangement
Handled orientation, onboarding and offboarding arrangement
Organized and planned staff engagement activities, such as year end
parties, company trips, office experience activities, etc
Prepared artworks for staff engagement activities by using Canva
Organized travel by booking flights, accommodations and
reservations needs as required
Organized inventory management of office assets and IT assets
Managed remote offices and teams in other countries, such as
Australia, New Zealand, Thailand, Vietnam, Cambodia and Dubai
Managed contracts and price negotiations with office vendors,
service providers and office lease
Achievements
One of the PICs for Customer Service Mass Hiring project and
contributed more than 30% of the final hired candidates
Organized more than 600 flight and accommodation bookings for
business trips in SEA regions
One of the PICs of drafting company business trip SOP and training
manual, as well as providing training sessions
Managed office movements twice for Malaysia office
Organized more than 50 office activities for different offices
Organized company trips which accommodated more than 150
employees from all offices in SEA region
Managed to decrease the rental expense by 31% for Australia office.
Managed to negotiate for 50% office rental discount and special
relief for Phuket and Dubai offices during COVID-19 pandemic
Managed Australia, New Zealand, Thailand, Vietnam, Cambodia and
Dubai offices remotely
Drafted office handbooks and COVID-19 respond guidelines offices
One of the PICs who arrange expense policy briefing sessions for
employees in SEA region

Maintained daily and monthly F&B sales report
Assisted in F&B events organizing
Maintained excellent customer relationship
Offer a service of quality
Achievements
One of the PICs of organizing F&B events such as large group dining
sessions and celebration events in restaurants
Assisted ballroom and banquet events

Maintained daily and monthly sales report
Managed retail inventory
Maintained excellent customer relationship
Achievements
Achieved monthly sales target of MYR 70,000
Managed retail promotions and events