Specialized in Telecommunication Maintenance • Underwent Rigorous Combat and Physical Fitness Training
Participated in the Honor and Disciplinary Program • Supported Commanding Officers to Ensure Smooth Operations

• Delivered consistently exceptional and attentive customer service for guests of Disney’s Polynesian Village Resort.
• Engaged with customers and offered personalized recommendations to create a memorable shopping experience.
• Demonstrated proficiency across a wide range of merchandise; communicated features and benefits to drive sales.
• Fostered a positive and collaborative environment by building strong relationships with coworkers and customers.
• Oversaw merchandise stocking and replenishment using database access to guarantee optimal product availability.
• Devised/implemented streamlined procedures to optimize operational efficiency in fast-paced retail surroundings.
• Utilized point-of-sale systems with accuracy and efficiency to regularly process transactions and handle payments.
• Resolved customer inquiries and concerns promptly and professionally to uphold Disney’s impeccable reputation.

• Led a team of process assistants and leveraged their diverse perspectives to continually optimize sorting strategies.
• Improved throughput by 10% and took measures to increase the speed and accuracy of customer order fulfillment.
• Ran daily operations; identified/executed process improvements to streamline operations and increase efficiency.
• Championed a culture of safety for all associates that adhered to the retailer’s quality and performance standards.
• Cultivated an inclusive and respectful work environment that boosted retention and satisfaction among associates.
• Monitored/analyzed KPIs, collaborated with colleagues, and acted as a role model and mentor to other managers

Amplified brand visibility and recognition for the company by effectively managing all its social media channels and
initiating impactful digital marketing initiatives on multiple platforms (Facebook, Google Ads, TikTok, Snapchat).
• Developed strategic brand partnerships with influencers to leverage their reach/authority and drive engagement.
• Conceptualized and spearheaded four distinct and successful marketing strategies that boosted brand awareness.
• Leveraged targeted outreach and negotiation skills to secure various mutually beneficial marketing collaborations.
• Facilitated communication on behalf of the president with key stakeholders; provided exemplary customer service.