➤ Leading a team 22 employees which are in charge of sales operations, retail sales, fleet sales, special sales, logistics and order management.
➤ P&L responsibility by managing 2.000 Mil. € and 20.000 sales per annum.
➤ Focus points: BEV sales (highest BEV sales inthe market in 2022), customer satisfaction (highest NPS score in the region among 75 countries), per vehicle profitability, operational excellence, online sales processes, dealer management, employee satisfaction (highest score in the company).

➤ Exceptional retail and wholesale function in the brand distributor.
➤ Ensuring the successful execution of strategies at operational level reaching the targets by setting challenging KPI’s. Has P&L responsibility of 350 Mil. €.
➤ Management and coaching of fleet sales team, which is consisting of 15 employees.
➤ Customer consultancy in terms of product requirements, TCO and TCR.
➤ Increased sales volume by 75% YoY and overachieved per vehicle profitability by 150%.
➤ Realized successful buyback operations with profitable used vehicle sales.
➤ Managed to conquest many internationally well-know brands in Turkey.

➤ Leading a team 19 employees which are in charge of retail sales, fleet sales, used vehicle sales, special sales, logistics and order management.
➤ P&L responsibility by managing 650 Mil. € and 40.000 sales per annum.
➤ Managed to increase the market share by 0,6 ppt. and increased the profitability of new vehicle sales by 50% in the last 12 months.
➤ Succeeded to rank up the brand +1 position in the Turkish Market.

➤ Leading the long term strategic and mid term operational planning process, discount planning, monthly whole sales conditions and channel distribution.
➤ Responsible for the sales of ~20.000 passenger cars per annum via dealers.
➤ Managing an intensive team of regional managers of the company and managers at the dealer side.
➤ Dealing with the transport processes from Daimler AG to Turkey, import, customs clearance, PDI, warehousing, dealer distribution processes and claims processes.
➤ Managing the global and local order process, intervening the accessories and packages of the vehicles.

➤ Establishment of the fleet team for the first time.
➤ Implemented fleet/key account sales & marketing strategies and business development plans in line with Daimler AG.
➤ Management and coaching of fleet sales team and ensuring the successful execution of strategies at operational level reaching the targets by setting challenging KPI’s. Managingadiscount budget of 12 Mil. €.
➤ Implemented certified used vehicle program in Turkey to more than 30 locations.
➤ Defined reliable Residual Value calculation logic for buy-back fleet sales operations.
Coordinated more than 4.000 used vehicle sales via dealers.
➤ Launched the in-house used vehiclewarranty program in 2013 for the first time in Turkey.
➤ Managing direct sales of Guard, Diplomatic, Employee, Disabled and VIP vehicles.

➤ Reached an annual turnover of 50 Mil €., planned and implemented marketing activities, increased the vehicle throughput, turnover per vehicle, retention and workshop loyalty ratio.
➤ Prepared Service Contracts for various KA and fleets. On site training to dealer employees for core customer processes. With 5 consultants 192 visits and 700 man days on site presence.
➤Supported customer vehicle malfunction incidents on dealer sites in extreme cases.
➤ Managed “recall” and “service measures” for more than 20.000 vehicles annually.
➤ Managed customers who can’t solve their technical problems at dealers and also provided solutions for extreme cases, including system implementation.

➤ Planned and implemented marketing activities to reach the spare parts turnover target of 140 Mil. € in 2007.
➤ Resolved Customer Complaints and implemented CRM practices for the full product
portfolio.
➤ Created new channels and concepts to market spare parts.
➤ Certified the after sales customer relations responsibles for the first time in Daimler AG world wide, which was awarded as global best practice.
➤ Restructured all of the phone related services (7/24roadside assistance, customer complaints, info requests) by establishing a 444 number and defined the underlying processes.

➤ Planning-organizing-coordinating of all sales & marketing operations (passenger cars, busses, light commercial vehicles, trucks, after sales service) to ensure profitability while maintaining company identity.
➤ Project Manager of the CRM Project, group consisting of 6 people.
➤ Key Project Member of Business Intelligence Project.

➤ Developed an incentive and compensation system where 28.1 Mil. € in 2004 and 38Mil. € in 2005 are distributed to MB dealers as year- end premium accordingly.
➤ Analyzed the economic effects of “Block Exemption Regulation” to the dealer network.
➤ Completed “The Future Potential Analysis” to restructure MB Dealer Network.
➤ Prepared the “National Retail Network Strategy” including the “New dealer selection process, Dealer Group Guidelines, Investment procedures, Feasibility and Potential analysis including Competitors analysis”

➤ Project based rotation period in Dealer Management, Controlling and
After Sales (each 3 months)