Results-driven professional with a Master's in Media and Public Relations with over years of experience across digital marketing, cross-border e-commerce, customer service, business development, and logistics. Adept at documentation management, leveraging data-driven insights, stakeholder management, and sales strategies to optimise operational efficiency and drive market expansion. Strong background in B2B/B2C marketing and E-Commerce. Passionate about brand storytelling, building customer engagement through consumer psychology, and leveraging digital platforms to optimise online sales and build long-term client relationships.