-Solve in a clear and timely manner the requirements (analysis, claims and/or product replacements) of customers.
-Monitor the entire customer service cycle, ensuring the reception and understanding of the
customer.
-Propose improvements in the processes and procedures associated with the management of requirements that directly or indirectly affect the customers.
-Support with the development and maintenance of the documentation of the Quality area ( Control plans, FMEA’s, Paretos, etc).
-Coordinate the customers requests for validation samples and follow up until closing.
-Follow up on customer responses from the notification until close the claim, coordinating and leading the multidisciplinary team to define root cause and corrective actions through the use of 5why tools, Ishikawa, 8D, etc., as well as the development of RMA’s and coordinate quality alerts to problems presented by customers.
-Update and coordinate the evidence of the minute of actions defined in the plant in the process audits, corrective actions, preventive and improvement team, ensuring that internal and external failures of management systems are documented and that actions are closed on time and implemented on floor.
-Review and update customer requirements manuals.
-Coordinate the GEMBA walks in all the processes.
-Perform and coordinate the registration in system of new part numbers, ensuring that all approvals, documentation, instructions and process parameters are ready before uploading to the system and the serial production.

-Responsibilities of planning, supervision and coordination of all activities and operations of quality,
such as:
-The preparation of budgets and the planning of the department.
-The quality control of processes and assurance of the product.
-Customer satisfaction (claims management and evaluation).
-Coordinate the activities of metrology department.
-Representative with customers and management within the plant.
-Coordinate and lead the audits of first, second and third parts.

Skills and knowledge in quality control in the manufacture of playwood and chipboard, physicalmechanical tests, creation and monitoring of quality formats, physical inventories and monitoring of production and preparation of shipments.

Production Supervisor