1. External partner management:Call center and RSA partners Contact, management and KPI assessment.2. Customer Analysis: Analyze customer needs, behaviors and preferences to better understand customers and develop effective CRM strategies.3. Formulation of customer relationship management strategies: Based on customer analysis results, formulation of customer relationship management strategies, including how to attract new customers, maintain existing customers, and improve customer satisfaction and loyalty.4.CRM System implementation and maintenance: Responsible for selecting, implementing and optimizing the company's CRM system.5. Cross-departmental collaboration: Coordinate the cooperation between various departments within the company to ensure the smooth implementation of customer relationship management strategies.6. Customer service: Monitor and improve customer service quality to improve customer satisfaction.7. Sales and Marketing support: Analyze sales and marketing data to support sales and marketing teams to better understand customers, develop marketing strategies and achieve sales targets.