Job Responsibilities:

Business HR Support and Management- Monitor attendance and absenteeism rates of employees in BPO operations, provide staffing recommendations to business supervisors, and ensure efficient coverage of call center/BPO teams.- Collaborate with HR Director on monthly review of employee timesheets, ensuring accurate verification and documentation of attendance data.- Submit monthly HR operational reports to headquarters (if applicable), synchronizing workforce data and operational status of BPO teams.

Personnel Administration and Compliance Management- Handle declaration and updating of employee employment documents (including submissions to immigration authorities and other relevant agencies) to ensure compliance in employing foreign nationals.- Establish and maintain employee file management systems, generate regular personnel data reports, and handle special matters such as employee wage garnishments.- Monitor and enforce HR-related laws and regulations, ensuring full compliance of BPO operations with local labor laws and internal company policies.

Employee Relations and Issue Resolution- Provide administrative support and consultation to employees, resolve daily personnel issues, conduct disciplinary investigations, and maintain proper documentation.- Represent the company in administrative hearings and collaborate with legal department in handling labor disputes when necessary.- Promote implementation of occupational safety and health (OSH) regulations to ensure a compliant working environment for employees.

Job Requirements:Education and Major: Bachelor's degree or above in Human Resource Management, Psychology or related fields; Master's degree preferred.

Work Experience: At least 3 years of HR-related experience, with prior HR support experience in BPO/call center industry preferred.

Professional Skills:- Familiar with local labor laws and HR management processes, with solid practical experience in personnel administration.- Proficient in HR system tools such as Microsoft Office, SAP, and HCM Solutions.- Excellent report writing and data analysis capabilities, able to independently complete monthly/quarterly HR reports.

Soft Skills:- Strong communication and interpersonal skills, capable of effectively coordinating relationships among employees, management, and cross-departmental teams.- Excellent problem-solving skills and stress tolerance, able to adapt to the fast-paced nature of BPO operations.