Job Responsibilities:
Business HR Support and Management
- Monitor attendance and absenteeism rates of employees in BPO operations, provide staffing recommendations to business supervisors, and ensure efficient coverage of call center/BPO teams.
- Collaborate with HR Director on monthly review of employee timesheets, ensuring accurate verification and documentation of attendance data.
- Submit monthly HR operational reports to headquarters (if applicable), synchronizing workforce data and operational status of BPO teams.
Personnel Administration and Compliance Management
- Handle declaration and updating of employee employment documents (including submissions to immigration authorities and other relevant agencies) to ensure compliance in employing foreign nationals.
- Establish and maintain employee file management systems, generate regular personnel data reports, and handle special matters such as employee wage garnishments.
- Monitor and enforce HR-related laws and regulations, ensuring full compliance of BPO operations with local labor laws and internal company policies.
Employee Relations and Issue Resolution
- Provide administrative support and consultation to employees, resolve daily personnel issues, conduct disciplinary investigations, and maintain proper documentation.
- Represent the company in administrative hearings and collaborate with legal department in handling labor disputes when necessary.
- Promote implementation of occupational safety and health (OSH) regulations to ensure a compliant working environment for employees.
Job Requirements:
Education and Major: Bachelor's degree or above in Human Resource Management, Psychology or related fields; Master's degree preferred.
Work Experience: At least 3 years of HR-related experience, with prior HR support experience in BPO/call center industry preferred.
Professional Skills:
- Familiar with local labor laws and HR management processes, with solid practical experience in personnel administration.
- Proficient in HR system tools such as Microsoft Office, SAP, and HCM Solutions.
- Excellent report writing and data analysis capabilities, able to independently complete monthly/quarterly HR reports.
Soft Skills:
- Strong communication and interpersonal skills, capable of effectively coordinating relationships among employees, management, and cross-departmental teams.
- Excellent problem-solving skills and stress tolerance, able to adapt to the fast-paced nature of BPO operations.